Last updated: July 16, 2026

OVERVIEW

Welcome to Roman Jewelers.

The terms “Roman Jewelers,” “we,” “us,” and “our” refer to Roman Jewelers. Roman Jewelers operates this website and store, including the related information, content, features, tools, products, and services provided to customers.

Our online store is powered by Shopify, which enables us to provide our online services.

These Terms and Conditions, together with any policies referenced within them, describe your rights and responsibilities when you visit, interact with, or use our website, online store, products, or services.

Please read these Terms carefully. They include important information concerning your legal rights, purchases, returns, custom jewelry, special orders, warranties, disclaimers, and limitations of liability.

By accessing or using our website or services, you agree to these Terms and our Privacy Policy. If you do not agree, you may not access or use our website or services.

SECTION 1: ELIGIBILITY, ACCESS, AND ACCOUNTS

By using our website or services, you represent that you are at least the age of majority in your state or jurisdiction of residence.

You may allow minor dependents to use our services on devices that you own or manage, but you remain responsible for their activity.

To browse our store, make a purchase, request service, schedule an appointment, or create an account, you may be asked to provide information including your name, email address, telephone number, billing information, payment information, and shipping address.

You represent that all information you provide is accurate, current, and complete and that you have the right to provide it.

You are responsible for protecting your account credentials and for all activity conducted through your account. You may not sell, transfer, assign, or license your account to another person.

SECTION 2: PRODUCTS, JEWELRY, WATCHES, AND PRODUCT IMAGES

Roman Jewelers makes every reasonable effort to present its jewelry, watches, diamonds, gemstones, precious metals, and other merchandise accurately.

Product photography, lighting, screen settings, device settings, image enlargement, stone characteristics, metal finishes, and other factors may affect how a product appears online.

Colors, proportions, stone patterns, inclusions, textures, finishes, and other details may appear differently in person than they do on a screen. Product images may also be enlarged to show detail and may not represent an item’s exact scale.

Diamonds, gemstones, pearls, and other natural materials may contain individual variations. These characteristics are part of the nature of the material and may not be considered defects.

Carat weights, dimensions, measurements, and other product details may be approximate unless expressly stated otherwise.

We do not guarantee that the appearance, color, scale, or quality of a product displayed online will exactly match the product as viewed in person.

Product descriptions, images, specifications, availability, and pricing may be changed at any time without notice.

Roman Jewelers may discontinue products or limit the quantity of products available to a person, household, geographic area, or jurisdiction.

SECTION 3: DIAMONDS AND GEMSTONES

Diamonds and gemstones may be accompanied by grading reports or other documentation when specifically stated.

Grading reports represent the findings of the issuing laboratory or organization at the time of examination. Roman Jewelers does not control the grading standards, findings, or opinions of independent laboratories.

Differences may occur between laboratories, appraisers, grading systems, or examinations performed at different times.

Natural diamonds and gemstones may contain inclusions, color variations, growth characteristics, treatments, or other features consistent with their natural origin.

Laboratory grown diamonds and gemstones will be identified as such when applicable.

Treatments, enhancements, origin information, or other material disclosures will be provided when required and when known to Roman Jewelers.

SECTION 4: ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase from Roman Jewelers.

Roman Jewelers may accept, decline, limit, modify, or cancel an order at its discretion, including because of product availability, pricing errors, payment concerns, suspected fraud, shipping restrictions, or inaccurate product information.

An order is not accepted until Roman Jewelers confirms acceptance and successfully processes the required payment.

An automated order confirmation does not necessarily constitute final acceptance of an order.

Please review your order carefully before submitting it. Roman Jewelers may be unable to cancel or modify an order after it has been accepted or entered into production.

If we decline, modify, or cancel an order, we will attempt to contact you using the email address, telephone number, billing address, or other information provided with the order.

Purchases must be for personal or household use unless Roman Jewelers gives written approval for another purpose. Products may not be purchased for unauthorized resale or export.

SECTION 5: PRICING, AVAILABILITY, AND ERRORS

Prices, promotions, discounts, and product availability may change without notice.

The price charged will generally be the price in effect when the order is accepted, subject to correction of errors.

Unless expressly stated otherwise, posted prices do not include taxes, shipping charges, handling charges, customs charges, import duties, resizing, engraving, appraisal services, insurance, or other additional services.

Online pricing may differ from pricing offered in the Roman Jewelers store, through a designer, or through another authorized retailer.

Promotional offers may be governed by separate terms. If promotional terms conflict with these Terms, the promotional terms will control for that promotion.

Roman Jewelers may correct typographical errors, product description errors, pricing errors, availability errors, shipping errors, or other inaccuracies at any time.

We may cancel an order affected by an error even after the order has been submitted or an initial confirmation has been issued. If payment has already been collected for a canceled order, the applicable amount will be refunded.

SECTION 6: BILLING AND PAYMENT

You agree to provide accurate and complete billing, payment, shipping, and account information.

You agree to promptly update your information when it changes, including your email address, billing address, credit card number, and credit card expiration date.

By providing payment information, you represent that:

You are authorized to use the payment method.

The information you provide is accurate and complete.

Charges submitted by Roman Jewelers will be honored by the payment provider.

You will pay all authorized charges, taxes, shipping expenses, and applicable fees.

Roman Jewelers may require identification, payment verification, signature confirmation, additional documentation, or another form of verification before accepting or shipping an order.

SECTION 7: SPECIAL ORDERS, CUSTOM JEWELRY, ENGRAVING, AND ALTERATIONS

Special orders, custom designed jewelry, personalized merchandise, engraved items, altered items, sized items, and merchandise manufactured or modified specifically for a customer may require a deposit or full payment before work begins.

Deposits and payments for custom work, special orders, engraving, alterations, or personalized merchandise may be nonrefundable once materials have been ordered, production has begun, or services have been performed.

Design renderings, computer generated images, wax models, sketches, samples, stone layouts, and other previews are representations of the proposed design. The final handmade or manufactured piece may contain reasonable variations resulting from materials, production methods, stone characteristics, finishing, and craftsmanship.

The customer is responsible for reviewing and approving designs, specifications, spelling, dates, stone selections, measurements, ring sizes, and other personalization details before production.

Changes requested after approval may result in additional charges and may extend the completion date.

Estimated completion dates for custom work and special orders are not guaranteed.

Custom work, special orders, personalized merchandise, engraved items, and altered merchandise are final sale unless Roman Jewelers agrees otherwise in writing or applicable law requires otherwise.

SECTION 8: JEWELRY AND WATCH SERVICES

Roman Jewelers may provide jewelry repair, watch repair, restoration, sizing, engraving, appraisal, cleaning, inspection, stone setting, and other services.

Any estimate provided before examination or during an initial examination may be revised if additional conditions are discovered.

Repair and service work may reveal hidden damage, previous repairs, structural weakness, metal fatigue, worn settings, loose stones, altered components, moisture damage, or other conditions that were not visible during the initial inspection.

Roman Jewelers may contact the customer for approval before performing work beyond the original estimate.

Completion dates are estimates and are not guaranteed. Delays may occur because of parts availability, manufacturer service, designer requirements, stone sourcing, shipping, technical complications, or circumstances outside our control.

Certain watches, jewelry, gemstones, treatments, antique pieces, and delicate items involve additional risk during repair, cleaning, sizing, restoration, or servicing.

Roman Jewelers is not responsible for damage caused by an item’s preexisting condition, inherent weakness, prior repair, undisclosed treatment, normal wear, age, fragility, or material instability, to the fullest extent permitted by law.

Replacement stones, parts, findings, watch components, or materials may differ from the original when exact replacements are unavailable.

Items not collected after service is completed may be subject to storage fees or other handling procedures permitted by applicable law.

SECTION 9: APPRAISALS AND VALUATIONS

Appraisals and valuations represent an opinion of value as of the date stated in the appraisal.

Market values, replacement costs, metal prices, gemstone prices, labor costs, availability, and insurance requirements may change over time.

An appraisal does not guarantee that an item can be sold for the stated value.

Appraisals prepared for insurance purposes may use replacement values that differ from resale, liquidation, estate, wholesale, or purchase values.

Roman Jewelers is not responsible for an insurer’s acceptance, rejection, interpretation, or use of an appraisal.

Customers should periodically review and update appraisals as appropriate.

SECTION 10: RETURN AND REFUND POLICY

Roman Jewelers wants customers to love their jewelry.

Eligible unworn merchandise may be returned for a refund within 14 days of receiving the item or returned within 30 days for store credit, subject to the conditions below.

Merchandise must be returned in its original, unworn, unaltered, and saleable condition with the original packaging, documentation, certificates, grading reports, warranties, and receipt when applicable.

The return policy does not apply to Swiss watches, special orders, custom work, personalized merchandise, engraved merchandise, altered merchandise, sized merchandise, or items identified as final sale.

Shipping charges, service charges, sizing fees, engraving fees, appraisal fees, and other additional charges are not refundable unless Roman Jewelers determines otherwise.

Customers are responsible for return shipping costs.

Roman Jewelers is not responsible for return packages that are damaged, delayed, or lost in transit.

Before mailing a return, the customer must contact Roman Jewelers to request a Return Merchandise Authorization Code and return instructions.

Returns sent without authorization may be refused or delayed.

Customers may also return eligible merchandise at the Roman Jewelers store with the item and receipt.

Approved refunds will be issued to the applicable original payment method when possible. Processing time depends on the customer’s bank or payment provider. Some refunds may take several business days or one or more billing cycles to appear.

The complete Return and Refund Policy is available at:

https://www.romanjewelers.com/page/returns-policy.html

If this section conflicts with the separately posted Return and Refund Policy, the separately posted Return and Refund Policy will control.

SECTION 11: SHIPPING AND DELIVERY

Shipping and delivery dates are estimates and are not guaranteed.

Roman Jewelers is not responsible for delays caused by shipping carriers, weather, customs processing, incorrect addresses, payment verification, security review, product availability, manufacturer delays, or circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete delivery address.

Roman Jewelers may require an adult signature, identification, delivery confirmation, or other security measures for certain shipments.

The customer must promptly report missing, damaged, or incorrectly delivered packages.

Additional requirements and restrictions may apply to high value jewelry and watch shipments.

The complete Shipping Policy is available at:

https://www.romanjewelers.com/page/shipping-policy.html

If this section conflicts with the separately posted Shipping Policy, the separately posted Shipping Policy will control.

SECTION 12: WARRANTIES AND MANUFACTURER WARRANTIES

Products may be covered by a Roman Jewelers warranty, designer warranty, manufacturer warranty, or no warranty, depending on the product and the terms provided at the time of purchase.

Manufacturer and designer warranties are controlled by the applicable manufacturer or designer.

Roman Jewelers does not control a third party’s warranty decisions, repair decisions, replacement decisions, exclusions, or processing times.

Warranties generally do not cover normal wear, accidental damage, misuse, neglect, unauthorized repair, loss, theft, missing stones, bent or broken prongs, scratched metals, damaged finishes, stretched chains, impact damage, water damage, or failure to obtain recommended maintenance.

Specific warranty terms provided with a product will control if they conflict with this section.

SECTION 13: CARE, MAINTENANCE, AND INSPECTIONS

Jewelry and watches require appropriate care and maintenance.

Customers are responsible for following any care instructions provided with a product.

Prongs, clasps, settings, chains, watch seals, bracelets, and other components may loosen, stretch, weaken, or wear through normal use.

Roman Jewelers recommends periodic professional inspection and maintenance based on the type of item and frequency of wear.

Failure to obtain recommended inspection or maintenance may increase the risk of damage or loss and may affect warranty coverage.

SECTION 14: INTELLECTUAL PROPERTY

The website and its content, including trademarks, trade names, logos, product descriptions, text, images, graphics, videos, audio, reviews, layouts, designs, and software, are owned by or licensed to Roman Jewelers and are protected by applicable intellectual property laws.

You may use the website only for personal and noncommercial purposes.

You may not copy, reproduce, republish, distribute, modify, display, transmit, store, scrape, extract, sell, or create derivative works from website content without prior written permission.

Roman Jewelers names, logos, service names, designs, and slogans may not be used without written permission.

Shopify names, logos, products, and services are the property of Shopify.

All other trademarks belong to their respective owners.

SECTION 15: OPTIONAL TOOLS AND THIRD PARTY SERVICES

We may provide access to tools, financing options, payment services, scheduling systems, review platforms, communication services, embedded content, or other services operated by third parties.

We do not necessarily monitor or control these services.

Third party services may be provided on an “as available” basis and may be governed by separate terms and privacy policies.

Your use of third party services is at your own discretion and risk.

Roman Jewelers is not responsible for loss, damage, interruption, error, or other issues arising from a third party service, except as required by law.

SECTION 16: THIRD PARTY LINKS

Our website may contain links to websites or services that Roman Jewelers does not own or control.

Roman Jewelers is not responsible for the content, accuracy, availability, security, policies, products, or practices of third party websites.

Accessing a third party website is at your own risk.

You should review the applicable terms, return policies, privacy policies, and business practices before completing a transaction with a third party.

Questions or complaints about third party products or services should be directed to the applicable third party.

SECTION 17: RELATIONSHIP WITH SHOPIFY

Roman Jewelers uses Shopify to help provide its online store and related services.

Purchases made through our store are transactions directly between the customer and Roman Jewelers.

Shopify is not the seller of Roman Jewelers merchandise and is not responsible for the products or services sold by Roman Jewelers.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims arising from purchases and transactions made directly with Roman Jewelers.

SECTION 18: PRIVACY

Personal information collected through our website and services is handled according to our Privacy Policy.

Our Privacy Policy is available at:

https://www.romanjewelers.com/page/privacy-policy.html

Because our online store is powered by Shopify, Shopify may collect and process information relating to your access to and use of our online services.

Information may also be shared with payment processors, shipping providers, service providers, technology providers, and other parties as described in the Privacy Policy.

By using our services, you acknowledge that you have reviewed the applicable privacy disclosures.

SECTION 19: FEEDBACK, REVIEWS, AND CUSTOMER CONTENT

If you submit a review, image, comment, suggestion, proposal, testimonial, or other content to Roman Jewelers, you grant Roman Jewelers a worldwide, nonexclusive, transferable, sublicensable, royalty free license to use, reproduce, modify, publish, distribute, and display that content for lawful business and promotional purposes.

You represent that you own the content or have the necessary permission to submit it.

You may not submit content that violates another person’s rights, contains false or misleading information, is defamatory, threatening, obscene, unlawful, or contains malicious software.

You are responsible for the accuracy and legality of content you submit.

Roman Jewelers may monitor, edit, refuse, or remove customer content but is not required to do so.

SECTION 20: PROHIBITED USES

You may use our website and services only for lawful purposes.

You may not use our website or services to:

Violate a law, regulation, ordinance, or legal right.

Infringe intellectual property, privacy, publicity, or other rights.

Submit false, fraudulent, deceptive, or misleading information.

Harass, threaten, defame, abuse, or harm another person.

Transmit malicious code, viruses, or harmful technology.

Send unauthorized advertising, spam, or solicitations.

Impersonate another person or organization.

Collect personal information about others without authorization.

Interfere with website security, functionality, access controls, or authentication.

Circumvent measures designed to prevent automated access.

Copy, scrape, extract, reproduce, resell, or exploit website content or services without authorization.

Use automated software, bots, agents, spiders, or data extraction systems in a manner prohibited by these Terms.

Roman Jewelers may restrict, suspend, or terminate access if it reasonably believes these Terms have been violated.

SECTION 21: AUTOMATED AGENTS

This section applies to software or services that take autonomous or partially autonomous actions on behalf of a person or organization.

Automated agents may not access, use, or interact with our services unless they accurately identify themselves and comply with the access requirements established by Roman Jewelers.

An automated agent may not disguise itself as a human, circumvent a CAPTCHA, evade access controls, or conceal the automated nature of its activity.

Roman Jewelers may limit or block automated access using technical or other reasonable measures.

SECTION 22: TERMINATION

Roman Jewelers may restrict, suspend, or terminate access to the website or services if you violate these Terms or engage in conduct that may harm Roman Jewelers, its customers, Shopify, service providers, or other users.

You remain responsible for amounts owed before termination.

Provisions concerning intellectual property, payments, liability, indemnification, dispute resolution, and other provisions that logically should survive will remain effective following termination.

SECTION 23: DISCLAIMER OF WARRANTIES

The website, online store, content, products, and services are provided on an “as available” basis, except for any express written warranty specifically provided with a product or service.

To the fullest extent permitted by law, Roman Jewelers disclaims implied warranties including merchantability, fitness for a particular purpose, title, durability, and noninfringement.

Roman Jewelers does not guarantee that the website will always be available, uninterrupted, secure, accurate, complete, or free from errors.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent permitted by law.

SECTION 24: LIMITATION OF LIABILITY

To the fullest extent permitted by law, Roman Jewelers and its owners, officers, employees, affiliates, agents, contractors, licensors, service providers, and business partners will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages arising from the use of the website, services, or products.

This includes loss of profits, revenue, savings, data, business opportunities, or replacement costs.

Nothing in these Terms excludes liability that cannot legally be excluded.

Where liability cannot be fully excluded, Roman Jewelers’ liability will be limited to the maximum extent permitted by applicable law.

SECTION 25: INDEMNIFICATION

You agree to indemnify and hold harmless Roman Jewelers, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from claims, liabilities, damages, losses, and reasonable legal expenses arising from:

Your violation of these Terms.

Your violation of applicable law.

Your infringement of another party’s rights.

Your misuse of the website or services.

Roman Jewelers may control the defense and settlement of an indemnified claim, subject to applicable law.

You agree to reasonably cooperate in the defense of such a claim.

SECTION 26: SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law.

The remaining provisions will continue in effect.

SECTION 27: WAIVER AND ENTIRE AGREEMENT

Roman Jewelers’ failure to enforce a provision of these Terms does not waive the right to enforce it later.

These Terms and the policies incorporated by reference constitute the entire agreement concerning your use of the website and services, except for separate written agreements between you and Roman Jewelers.

SECTION 28: ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without Roman Jewelers’ written consent.

Roman Jewelers may transfer or assign its rights and obligations as permitted by law.

SECTION 29: GOVERNING LAW

These Terms and any separate agreements through which Roman Jewelers provides products or services will be governed by the laws of the State of New Jersey, without regard to conflict of law principles.

To the extent permitted by law, disputes will be brought in the appropriate state or federal courts located in New Jersey.

You consent to the jurisdiction and venue of those courts.

SECTION 30: CHANGES TO THESE TERMS

Roman Jewelers may revise these Terms from time to time.

The current version will be posted on this page with an updated revision date.

Material changes will be communicated when required by applicable law.

Continued use of the website or services after updated Terms become effective constitutes acceptance of the updated Terms.

SECTION 31: MOBILE TERMS OF SERVICE

Last updated: March 31, 2026

The Roman Jewelers mobile messaging service is operated by Roman Jewelers.

By enrolling in or using the mobile messaging service, you agree to these Mobile Terms.

Roman Jewelers may modify, suspend, or discontinue the mobile messaging service or its features as permitted by law.

By consenting to receive Roman Jewelers text messages, you agree to receive recurring messages at the telephone number you provided.

Messages may include promotions, special offers, cart reminders, repair updates, order information, appointment reminders, and customer service notifications.

Messages may be sent using automated technology.

Consent to receive marketing text messages is voluntary and is not a condition of purchasing a product or service.

Roman Jewelers does not charge for the messaging service. Your wireless provider may charge message, data, or other fees.

Message frequency varies.

You are responsible for all wireless provider charges.

You may opt out at any time by replying STOP to a Roman Jewelers message or by texting STOP to 1.877.307.4968.

After opting out, you may receive one confirmation message.

If you participate in more than one Roman Jewelers messaging program, you may need to opt out of each program separately.

For assistance, reply HELP, text HELP to 1.877.307.4968, or contact Roman Jewelers at samantha@romanjewelers.com.

Roman Jewelers may change the telephone number or short code used for the service and will provide notice when required.

Messages sent to an outdated telephone number or short code may not be received.

Wireless carriers are not responsible for delayed or undelivered messages.

You agree to provide a valid mobile number and to update your enrollment if your mobile number changes.

To the fullest extent permitted by law, Roman Jewelers is not responsible for failed, delayed, or misdirected messages, errors in message content, or actions taken in reliance on a message.

Information collected through the mobile messaging service is handled according to the Roman Jewelers Privacy Policy.

SECTION 32: CONTACT INFORMATION

Questions concerning these Terms may be sent to:

Roman Jewelers
500 Commons Way
Bridgewater, New Jersey 08807

Telephone: 908.575.1242

Email: samantha@romanjewelers.com