Privacy policy
Last updated: July 16, 2026
Roman Jewelers operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience. These are collectively referred to as the “Services.”
Roman Jewelers is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how Roman Jewelers collects, uses, processes, and discloses your personal information when you visit or use the Services, make a purchase or other transaction, schedule an appointment, submit a request, sign up to receive communications, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, use, or disclosure of your personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the collection, use, processing, and disclosure practices described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.
Personal information does not include information collected anonymously or information that has been properly deidentified so that it cannot reasonably identify or be linked to an individual.
Depending on how you interact with the Services, where you reside, and what applicable law permits or requires, we may collect or process the following categories of personal information.
Contact Information
Contact information may include your name, billing address, shipping address, mailing address, telephone number, and email address.
Financial Information
Financial information may include credit card information, debit card information, financial account information, payment card details, transaction details, payment method, payment confirmation, financing information, and other payment related details.
Payment information may be processed directly by Shopify, payment processors, financing providers, or other authorized service providers.
Account Information
Account information may include your username, password, security questions, account preferences, saved items, wish lists, and account settings.
Transaction Information
Transaction information may include the products you view, place in your shopping cart, add to a wish list, purchase, return, exchange, repair, service, or cancel, as well as your previous transactions.
Appointment and Service Information
Appointment and service information may include appointment requests, jewelry repair details, watch service details, custom design requests, product inquiries, order updates, and other information needed to provide the service you request.
Communications With Us
This may include information you provide when contacting Roman Jewelers, requesting customer support, submitting a form, communicating with a sales consultant, participating in an event, or contacting us by email, telephone, chat, text message, or another communication channel.
Device Information
Device information may include information about your computer, mobile device, browser, operating system, network connection, IP address, device identifiers, and other unique identifiers.
Website Usage Information
Website usage information may include information about how and when you access, browse, navigate, or interact with the Services.
This may include pages viewed, links selected, searches performed, products viewed, shopping cart activity, referring websites, and the dates and times of your visits.
Marketing Information
Marketing information may include your communication preferences, subscription status, responses to promotional messages, and interactions with emails, advertisements, text messages, or other marketing communications.
Sources of Personal Information
We may collect personal information from the following sources.
Directly From You
We collect information directly from you when you create an account, make a purchase, request an appointment, request a repair or service, complete a form, participate in an event, subscribe to communications, contact us, or otherwise provide information to us.
Automatically Through the Services
We may automatically collect information from your device when you visit or use the Services.
This may occur through cookies, pixels, server logs, session replay technologies, analytics tools, and similar technologies.
From Service Providers
We may receive information from service providers that support our website, payment processing, shipping, customer service, marketing, analytics, communications, financing, repairs, fraud prevention, and other business operations.
From Business Partners and Other Third Parties
We may receive information from Shopify, advertising partners, social media platforms, jewelry and watch brands, event partners, financing providers, customer relationship management providers, and other authorized third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes.
Providing, Personalizing, and Improving the Services
We may use your personal information to provide, personalize, maintain, and improve the Services.
This may include using your information to:
- Process payments and transactions.
- Fulfill and ship orders.
- Process purchases, returns, exchanges, repairs, and cancellations.
- Schedule appointments and consultations.
- Provide jewelry repair, watch repair, custom design, and other requested services.
- Create, maintain, and manage your customer account.
- Remember your preferences, saved items, and products of interest.
- Send notifications relating to your account, orders, appointments, repairs, or requested services.
- Provide customer support.
- Enable you to submit reviews or other content.
- Recommend products or services that may interest you.
- Improve the functionality, appearance, security, and performance of our website.
- Provide a customized shopping experience.
Marketing and Advertising
We may use personal information for marketing and promotional purposes.
This may include sending marketing, advertising, and promotional communications by email, text message, telephone, or postal mail.
We may also use information about your browsing activity, purchases, saved products, shopping cart activity, or interactions with the Services to provide relevant promotions and advertising on our website or other websites.
You may opt out of promotional communications as described in the Managing Communication Preferences section below.
Security and Fraud Prevention
We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect fraudulent or unlawful activity, investigate suspicious behavior, protect public safety, and secure the Services.
If you create an account, you are responsible for keeping your login credentials confidential. You should not share your username, password, or other access information with anyone else.
Communicating With You
We may use personal information to respond to inquiries, provide customer support, confirm orders, provide repair or service updates, send appointment reminders, and maintain our business relationship with you.
Legal and Regulatory Purposes
We may use personal information to comply with applicable laws and regulations or to respond to valid legal processes.
This may include requests from law enforcement agencies, government agencies, courts, or regulatory authorities.
We may also use information to investigate or participate in civil discovery, litigation, or other legal proceedings, enforce our terms and policies, investigate potential violations, resolve disputes, and protect our legal rights.
How We Disclose Personal Information
Roman Jewelers does not rent personal information.
We may disclose personal information to third parties when reasonably necessary to operate our business, provide the Services, fulfill your requests, protect our rights, or comply with legal requirements.
Shopify, Vendors, and Service Providers
We may disclose information to Shopify and to vendors or other third parties that provide services on our behalf.
These services may include:
- Website hosting and ecommerce services.
- Payment processing.
- Information technology management.
- Data analytics.
- Customer support.
- Cloud storage.
- Shipping and order fulfillment.
- Jewelry and watch repair services.
- Marketing and communications.
- Fraud detection and security.
- Appointment scheduling.
- Customer relationship management.
- Website performance and analytics.
These providers may only use personal information as permitted by their agreements with us and applicable law.
Business and Marketing Partners
We may disclose information to business, advertising, analytics, and marketing partners to help us provide services, communicate with customers, measure advertising performance, and display relevant promotions.
For example, we may use Shopify features to support personalized advertising based on your online activity with our store, other Shopify merchants, and other websites.
Our business and marketing partners may use your information according to their own privacy notices.
Depending on where you reside, you may have the right to direct us not to share information for targeted advertising or other purposes defined as a sale or sharing under applicable privacy law.
At Your Direction or With Your Consent
We may disclose information when you direct, request, authorize, or consent to the disclosure.
This may include sharing information with shipping providers, financing providers, social media platforms, jewelry and watch brands, repair providers, or other third parties involved in fulfilling your request.
Affiliates and Related Businesses
We may disclose information to our affiliates or other entities within our corporate group when reasonably necessary for business operations.
Business Transactions
We may disclose personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.
Legal Requirements and Protection of Rights
We may disclose information to comply with legal obligations, respond to subpoenas, search warrants, court orders, or similar requests, enforce our terms and policies, or protect Roman Jewelers, our customers, our employees, website users, or other individuals.
Relationship With Shopify
The Services are hosted and supported by Shopify.
Shopify collects and processes personal information concerning your access to and use of the Services to provide, secure, improve, and personalize Shopify services.
Information you submit through our website may be transmitted to Shopify and to third party service providers that may be located in countries other than the country where you reside.
Roman Jewelers may use Shopify features that combine information obtained from your interactions with our store, Shopify, other Shopify merchants, and other websites.
Shopify may use this information to provide and improve services, prevent fraud, provide analytics, and support personalized advertising.
In circumstances where Shopify independently determines how personal information is processed, Shopify is responsible for responding to requests concerning that processing.
You may review the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal to learn more about Shopify’s privacy practices and exercise applicable privacy rights.
Cookies and Similar Technologies
Roman Jewelers uses cookies and similar technologies to operate our website, remember preferences, analyze website usage, improve performance, secure the Services, and support marketing.
A cookie is a small data file stored on your browser or device.
Cookies may allow the website to recognize your browser, remember your preferences, retain products in your shopping cart, keep you signed in to your account, and understand how visitors interact with the Services.
Essential Cookies
Essential cookies are required to operate the website and provide basic services.
These may support account access, shopping cart functionality, checkout, payments, fraud prevention, website security, and other necessary functions.
Personalization Cookies
Personalization cookies help remember your choices and provide a more customized website experience.
Analytics and Statistics Cookies
Analytics cookies help us measure website traffic, understand visitor behavior, identify popular products and pages, and evaluate website performance.
Marketing Cookies
Marketing cookies may be used to measure advertising effectiveness, provide relevant promotions, and understand how visitors interact with advertisements and marketing communications.
Rolex Cookies
When you access the Rolex section of the website, certain cookies may be placed or controlled by ROLEX SA.
These cookies are used according to the ROLEX SA Cookie Policy.
You may manage applicable Rolex cookie selections through the cookie controls presented on the website.
Managing Cookie Preferences
Where available, you may accept, decline, or customize nonessential cookies through our cookie preference tool.
Your preferences generally apply only to the website, browser, and device used to make the selection.
You may also manage cookies through your browser settings.
Disabling cookies may affect certain website features, including account access, saved preferences, shopping cart functionality, or checkout.
Clearing your browser history, browser cache, or stored cookies may reset your cookie preferences.
You may accept, decline, or customize nonessential cookies by selecting Configure Cookies.
Google Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect information such as how often visitors access the website, which pages they visit, how long they remain on the website, which websites referred them to us, approximate location, device information, browser information, and the IP address assigned to the device.
We use this information to analyze website performance and improve the Services.
We do not use Google Analytics to intentionally identify you by name.
Google’s ability to use and disclose information collected through Google Analytics is governed by the Google Analytics Terms of Service and Google Privacy Policy.
You may limit Google Analytics tracking through your cookie preferences, browser settings, or Google’s available browser opt out tools.
Microsoft Clarity
We use Microsoft Clarity, a website behavior analytics service provided by Microsoft, to understand how visitors interact with our website.
Microsoft Clarity may collect anonymized or pseudonymized usage information, including clicks, scrolling behavior, navigation patterns, and session replay information.
We use this information to identify usability issues and improve the customer experience.
Microsoft may use cookies and similar technologies to provide these services.
Information collected through Microsoft Clarity is processed according to Microsoft’s privacy practices.
You may limit Microsoft Clarity tracking through our cookie preference controls or browser privacy settings.
Third Party Websites and Links
The Services may include links to websites, services, or online platforms operated by third parties.
Roman Jewelers does not control and is not responsible for the privacy, security, content, accuracy, or practices of third party websites.
When you leave our website, you should review the privacy policies and terms of the website or service you are visiting.
Information you provide through public or semipublic platforms, including social media websites, may be visible to other users and may be used by those platforms or other third parties.
The inclusion of a third party link does not necessarily mean that Roman Jewelers endorses the website, its content, or its operators.
Children’s Personal Information
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
A parent or legal guardian who believes that a child has provided personal information to us may contact Roman Jewelers to request that the information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age, as those terms are defined by applicable law.
Security of Your Information
Roman Jewelers uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
Sensitive information transmitted through the website, including payment information, is generally encrypted during transmission.
You can typically identify an encrypted connection by looking for “https” at the beginning of the website address or a lock symbol in your browser.
Access to personal information is limited to employees, contractors, and service providers who need the information to perform authorized business functions.
Computers, servers, and other systems used to store personal information are maintained using safeguards designed to protect the information.
No security system is perfect or impenetrable. We cannot guarantee that information transmitted or stored through the Services will always remain completely secure.
You should not send sensitive or confidential information through unsecured communication channels.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide the Services, maintain customer accounts, complete transactions, fulfill repairs or warranties, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements and policies.
The applicable retention period depends on the type of information, the purpose for which it was collected, and legal or operational requirements.
Your Privacy Rights and Choices
Depending on where you reside, you may have some or all of the rights described below.
These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.
Right to Access or Know
You may have the right to request access to personal information we maintain about you and information about how it has been used or disclosed.
Right to Delete
You may have the right to request that we delete personal information we maintain about you.
Right to Correct
You may have the right to request that we correct inaccurate personal information.
Right to Data Portability
You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another organization.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising.
You may exercise applicable rights through the privacy request tools or cookie preference controls available through the Services or by contacting Roman Jewelers.
Global Privacy Control
Where required by applicable law, we may treat a valid Global Privacy Control signal as a request to opt out of certain data uses for the browser and device sending the signal.
If the signal can be associated with a Shopify account, Shopify may also apply the opt out request to that account.
Other than Global Privacy Control signals where legally required, we may not recognize other browser based “Do Not Track” signals.
Authorized Agents
Where permitted by law, you may designate an authorized agent to submit a privacy request on your behalf.
We may require proof that the agent has authority to act for you, and we may require you to verify your identity directly with us.
Verification of Requests
We may need to verify your identity before processing a privacy request.
Information requested for verification will be used only for the verification process and related legal obligations.
We will not discriminate against you for exercising an applicable privacy right.
We will respond to verified requests within the period required by applicable law.
Managing Communication Preferences
We may send promotional emails to individuals who have subscribed or otherwise consented to receive them.
You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in the email.
After unsubscribing from promotional messages, we may continue to send nonpromotional communications concerning your account, purchases, appointments, repairs, security, or other requested services.
SMS Messaging Privacy Policy
Roman Jewelers uses the Jewellink CRM platform and other authorized service providers to send text messages to customers who have opted in.
Messages may include:
- Repair updates.
- Order notifications.
- Appointment reminders.
- Customer service communications.
- Event information.
- Promotional messages and special offers when separately authorized.
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for assistance.
Mobile telephone numbers and SMS consent information are not sold or rented.
Mobile telephone numbers and SMS consent information are not shared with third parties or affiliates for their own marketing or promotional purposes.
Telephone numbers may be disclosed only to service providers that support message delivery, customer relationship management, fraud prevention, and related operational services.
Mobile Terms of Service
Last updated: March 31, 2026
The Roman Jewelers mobile messaging service, referred to as the “Mobile Service,” is operated by Roman Jewelers.
Your use of the Mobile Service constitutes your agreement to these Mobile Terms of Service.
Roman Jewelers may modify or cancel the Mobile Service or any of its features as permitted by applicable law.
To the extent permitted by applicable law, Roman Jewelers may also modify these Mobile Terms of Service at any time.
Your continued participation in the Mobile Service following the effective date of any changes constitutes your acceptance of those changes.
By consenting to receive SMS or text messages from Roman Jewelers, you agree to receive recurring messages sent by or on behalf of Roman Jewelers through your wireless provider at the mobile telephone number you provided.
Messages may be sent using an automatic telephone dialing system or other messaging technology.
Promotional messages may include promotions, special offers, event information, product announcements, and shopping cart reminders.
You understand that you do not have to participate in the Mobile Service to make a purchase.
Your consent to receive promotional text messages is voluntary and is not a condition of purchasing any product or service from Roman Jewelers.
Roman Jewelers does not charge for the Mobile Service.
You are responsible for all charges and fees associated with text messaging that are imposed by your wireless provider.
Message frequency varies. Message and data rates may apply.
You should review your mobile plan or contact your wireless provider for information about applicable charges.
You may opt out of the Mobile Service at any time by texting STOP to +1 877 307 4968 or by selecting the unsubscribe link included in a message, where available.
After opting out, you may receive a one time confirmation message.
No additional messages will be sent through that Mobile Service unless you initiate communication or separately opt in again.
If you participate in more than one Roman Jewelers messaging program, you may need to opt out of each program separately by following the instructions provided for that program.
For assistance, text HELP to +1 877 307 4968 or contact Roman Jewelers using the contact information provided at the end of this Privacy Policy.
Roman Jewelers may change the telephone number or short code used to operate the Mobile Service.
When required, Roman Jewelers will provide notice of that change.
Messages, including STOP or HELP requests, sent to a telephone number or short code that is no longer used may not be received.
Roman Jewelers is not responsible for honoring requests sent to a telephone number or short code that is no longer used.
Wireless carriers are not responsible for delayed or undelivered messages.
You agree to provide Roman Jewelers with a valid mobile telephone number.
If your telephone number changes, you are responsible for updating your information or enrolling the new number.
To the extent permitted by applicable law, Roman Jewelers is not responsible for failed, delayed, or misdirected messages, errors in information delivered through the Mobile Service, or actions taken or not taken in reliance on those messages or the Mobile Service.
International Data Transfers
Personal information may be transferred, stored, and processed outside the state, province, or country where you reside.
When required by applicable law, we use recognized safeguards for international data transfers.
These safeguards may include approved contractual terms such as the European Commission’s Standard Contractual Clauses or equivalent United Kingdom transfer mechanisms.
Complaints and Appeals
Contact Roman Jewelers if you have a complaint about how we collect, use, process, or disclose personal information.
Depending on where you reside, you may have the right to appeal a decision concerning a privacy request or submit a complaint to an applicable regulatory or data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, Services, legal obligations, or regulatory requirements.
When this Privacy Policy is updated, the revised version will be posted on this website and the “Last updated” date will be changed.
Additional notice will be provided when required by applicable law.
Contact Roman Jewelers
Questions concerning this Privacy Policy, our privacy practices, or your privacy rights may be directed to:
Roman Jewelers
500 Commons Way
Bridgewater, New Jersey 08807
United States
Telephone: +1 908 575 1242
Email: samantha@romanjewelers.com