This privacy policy discloses the privacy practices for www.romanjewelers.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Rolex Section

While navigating on the Rolex section of our website, some cookies are controlled by ROLEX SA which applies the following Cookies Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been properly deidentified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you reside, and what applicable law permits or requires, we may collect or process the following categories of personal information.

Contact Information

Contact information may include your name, billing address, shipping address, mailing address, telephone number, and email address.

Financial Information

Financial information may include credit card information, debit card information, financial account information, payment card details, transaction details, payment method, payment confirmation, financing information, and other payment related details.

Payment information may be processed directly by Shopify, payment processors, financing providers, or other authorized service providers.

Account Information

Account information may include your username, password, security questions, account preferences, saved items, wish lists, and account settings.

Transaction Information

Transaction information may include the products you view, place in your shopping cart, add to a wish list, purchase, return, exchange, repair, service, or cancel, as well as your previous transactions.

Appointment and Service Information

Appointment and service information may include appointment requests, jewelry repair details, watch service details, custom design requests, product inquiries, order updates, and other information needed to provide the service you request.

Communications With Us

This may include information you provide when contacting Roman Jewelers, requesting customer support, submitting a form, communicating with a sales consultant, participating in an event, or contacting us by email, telephone, chat, text message, or another communication channel.

Device Information

Device information may include information about your computer, mobile device, browser, operating system, network connection, IP address, device identifiers, and other unique identifiers.

Website Usage Information

Website usage information may include information about how and when you access, browse, navigate, or interact with the Services.

This may include pages viewed, links selected, searches performed, products viewed, shopping cart activity, referring websites, and the dates and times of your visits.

Marketing Information

Marketing information may include your communication preferences, subscription status, responses to promotional messages, and interactions with emails, advertisements, text messages, or other marketing communications.

Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

We collect information directly from you when you create an account, make a purchase, request an appointment, request a repair or service, complete a form, participate in an event, subscribe to communications, contact us, or otherwise provide information to us.

Automatically Through the Services

We may automatically collect information from your device when you visit or use the Services.

This may occur through cookies, pixels, server logs, session replay technologies, analytics tools, and similar technologies.

From Service Providers

We may receive information from service providers that support our website, payment processing, shipping, customer service, marketing, analytics, communications, financing, repairs, fraud prevention, and other business operations.

From Business Partners and Other Third Parties

We may receive information from Shopify, advertising partners, social media platforms, jewelry and watch brands, event partners, financing providers, customer relationship management providers, and other authorized third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes.

Providing, Personalizing, and Improving the Services

We may use your personal information to provide, personalize, maintain, and improve the Services.

This may include using your information to:

• Process payments and transactions.
• Fulfill and ship orders.
• Process purchases, returns, exchanges, repairs, and cancellations.
• Schedule appointments and consultations.
• Provide jewelry repair, watch repair, custom design, and other requested services.
• Create, maintain, and manage your customer account.
• Remember your preferences, saved items, and products of interest.
• Send notifications relating to your account, orders, appointments, repairs, or requested services.
• Provide customer support.
• Enable you to submit reviews or other content.
• Recommend products or services that may interest you.
• Improve the functionality, appearance, security, and performance of our website.
• Provide a customized shopping experience.

Marketing and Advertising

We may use personal information for marketing and promotional purposes.

This may include sending marketing, advertising, and promotional communications by email, text message, telephone, or postal mail.

We may also use information about your browsing activity, purchases, saved products, shopping cart activity, or interactions with the Services to provide relevant promotions and advertising on our website or other websites.

You may opt out of promotional communications as described in the Managing Communication Preferences section below.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect fraudulent or unlawful activity, investigate suspicious behavior, protect public safety, and secure the Services.

If you create an account, you are responsible for keeping your login credentials confidential. You should not share your username, password, or other access information with anyone else.

Communicating With You

We may use personal information to respond to inquiries, provide customer support, confirm orders, provide repair or service updates, send appointment reminders, and maintain our business relationship with you.

Legal and Regulatory Purposes

We may use personal information to comply with applicable laws and regulations or to respond to valid legal processes.

This may include requests from law enforcement agencies, government agencies, courts, or regulatory authorities.

We may also use information to investigate or participate in civil discovery, litigation, or other legal proceedings, enforce our terms and policies, investigate potential violations, resolve disputes, and protect our legal rights.

How We Disclose Personal Information

Roman Jewelers does not rent personal information.

We may disclose personal information to third parties when reasonably necessary to operate our business, provide the Services, fulfill your requests, protect our rights, or comply with legal requirements.

Shopify, Vendors, and Service Providers

We may disclose information to Shopify and to vendors or other third parties that provide services on our behalf.

These services may include:

• Website hosting and ecommerce services.
• Payment processing.
• Information technology management.
• Data analytics.
• Customer support.
• Cloud storage.
• Shipping and order fulfillment.
• Jewelry and watch repair services.
• Marketing and communications.
• Fraud detection and security.
• Appointment scheduling.
• Customer relationship management.
• Website performance and analytics.

These providers may only use personal information as permitted by their agreements with us and applicable law.

Business and Marketing Partners

We may disclose information to business, advertising, analytics, and marketing partners to help us provide services, communicate with customers, measure advertising performance, and display relevant promotions.

For example, we may use Shopify features to support personalized advertising based on your online activity with our store, other Shopify merchants, and other websites.

Our business and marketing partners may use your information according to their own privacy notices.

Depending on where you reside, you may have the right to direct us not to share information for targeted advertising or other purposes defined as a sale or sharing under applicable privacy law.

At Your Direction or With Your Consent

We may disclose information when you direct, request, authorize, or consent to the disclosure.

This may include sharing information with shipping providers, financing providers, social media platforms, jewelry and watch brands, repair providers, or other third parties involved in fulfilling your request.

Affiliates and Related Businesses

We may disclose information to our affiliates or other entities within our corporate group when reasonably necessary for business operations.

Business Transactions

We may disclose personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

Legal Requirements and Protection of Rights

We may disclose information to comply with legal obligations, respond to subpoenas, search warrants, court orders, or similar requests, enforce our terms and policies, or protect Roman Jewelers, our customers, our employees, website users, or other individuals.

Relationship With Shopify

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information concerning your access to and use of the Services to provide, secure, improve, and personalize Shopify services.

Information you submit through our website may be transmitted to Shopify and to third party service providers that may be located in countries other than the country where you reside.

Roman Jewelers may use Shopify features that combine information obtained from your interactions with our store, Shopify, other Shopify merchants, and other websites.

Shopify may use this information to provide and improve services, prevent fraud, provide analytics, and support personalized advertising.

In circumstances where Shopify independently determines how personal information is processed, Shopify is responsible for responding to requests concerning that processing.

You may review the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal to learn more about Shopify’s privacy practices and exercise applicable privacy rights.

Cookies and Similar Technologies

Roman Jewelers uses cookies and similar technologies to operate our website, remember preferences, analyze website usage, improve performance, secure the Services, and support marketing.

A cookie is a small data file stored on your browser or device.

Cookies may allow the website to recognize your browser, remember your preferences, retain products in your shopping cart, keep you signed in to your account, and understand how visitors interact with the Services.

Essential Cookies

Essential cookies are required to operate the website and provide basic services.

These may support account access, shopping cart functionality, checkout, payments, fraud prevention, website security, and other necessary functions.

Personalization Cookies

Personalization cookies help remember your choices and provide a more customized website experience.

Analytics and Statistics Cookies

Analytics cookies help us measure website traffic, understand visitor behavior, identify popular products and pages, and evaluate website performance.

Marketing Cookies

Marketing cookies may be used to measure advertising effectiveness, provide relevant promotions, and understand how visitors interact with advertisements and marketing communications.

Rolex Cookies

When you access the Rolex section of the website, certain cookies may be placed or controlled by ROLEX SA.

These cookies are used according to the ROLEX SA Cookie Policy.

You may manage applicable Rolex cookie selections through the cookie controls presented on the website.

Managing Cookie Preferences

Where available, you may accept, decline, or customize nonessential cookies through our cookie preference tool.

Your preferences generally apply only to the website, browser, and device used to make the selection.

You may also manage cookies through your browser settings.

Disabling cookies may affect certain website features, including account access, saved preferences, shopping cart functionality, or checkout.

Clearing your browser history, browser cache, or stored cookies may reset your cookie preferences.

You may accept, decline, or customize nonessential cookies by selecting Configure Cookies.